Returns and item exchange
We give our products a full 30 day return guarantee. Returning products delivered within Finland is free. Products delivered outside Finland have to be returned at your own expense. If the product is defective or not the one you ordered, we will compensate for the delivery cost. The products returned must be unused and still within original packaging. The return guarantee does not include products made or altered to customer wishes. Your payment will be returned to your requested account without delay, latest within 14 days after receiving the returned product.
Products being returned must be in original state, unused and in all original sales packaging, or in other words, in resale condition. The packaging must be untampered, where it is possible to handle the product without breaking seals.
Please contact our customer service before returning a product by email at domus(a)domusclassica.com or by telephone: +358400-23 24 25 (Monday-Thursday 9 am - 3 pm).
Our returns address is:
Domus Classica Ltd
You can always also return products to our store outlet during our business hours Monday-Thursday 9 am to 3 pm and Sundays 12 to 3 pm.
We kindly ask you to include the following information within your return packages:
1. Customer information
- order number
- bank account number for refund
2. Reason for returning product (return / faulty product) and information on whether you want to exchange your product or request a refund to your account.