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Terms of Delivery

 

 2. 1.         Customer information

The customer must always give their name, email, delivery address and telephone number. All customer information is considered confidential, and they will not be given to any third party (see our Privacy policy).


2.         
Product information

Product information and prices (including VAT 24 %) are displayed on the product pages. The prices do not include delivery costs, which will be determined by product size and weight. Domus Classica Ltd reserves rights to errors in pricing and product information, including retailer liability, extending no further than cancellation of the trade transaction.

3.         Delivery methods and charges

When viewing your shopping cart, valid delivery methods to your country are displayed in the menu. The program will calculate delivery costs by method for your products.

Our delivery methods are:


 

Priority

 
PRIORITY parcels are delivered to your home address (to the local post office in Bulgaria, Cyprus and Romania). Delivery time is 3-7 working days. You will receive a tracking number by e-mail when the package is sent. You will also be informed by text message or phone call as the transport company is ready to bring the parcel to your address.


Maximum weight is 30 kg / parcel.

 

 

Express Mail
Service
(EMS)


EXPRESS MAIL SERVICE (EMS) is an international service for urgent deliveries. EMS deliveries are transported abroad separately from other mail using the fastest transport alternatives available. Delivery time is usually 2-3 working days. You will receive a tracking number by e-mail when the package is sent. You will also be informed by text message or phone call as the transport company is ready to bring the parcel to your address. 

Maximum weight 30 kg / parcel.

 

Consumer
Parcel


CONSUMER PARCEL is a very cost effective delivery method to Sweden or Estonia.

ESTONIAthe parcel is delivered to your home address usually in 2-3 working days.
SWEDENthe parcel is delivered to your local shop usually in 3-4 working days (some areas 5-8 working days). There are about 1300 shops and service points in Sweden that work as a pick-up place.

In both countries y
ou will receive a tracking numer by e-mail when the package is sent. You will also be informed by text message or phone call as the transport company is ready to bring the parcel to your address (Estonia) or the package is waiting for you at your local pick-up place (Sweden).

Maximum weight 20 kg / parcel.

 

SmartPost
PickUp
Point


SmartPost PickUp Point
 is a convenien way to receive parcels in Finland and Estonia. Choose the closest pick-up point. Deliveries seven days per week (exl. holidays).

Maximum weight 25 kg / parcel (maximum size 60 36 60).

We send out deliveries daily from Monday morning to 2.30 pm Thursday afternoon. When your order has arrived, an SMS notice will be sent to your phone. If your product delivery is delayed, we ask that you will first get in contact with us (Tel.  +358400-232425) or by email (domus@domusclassica.fi). The most common reason for late deliveries, is that after electronic transaction the customer has forgotten to press the button to return to our service page. In this case the order does not automatically appear in our system and we have to find it using Paytrail software. So don't worry, your payment and order have not gotten lost anywhere!

Delivery time estimations for order products are mentioned separately under product information. Current time estimation for your order is made with order confirmation.

4.         Payment methods

Electronic bank transfer and credit cards
Our online shop payment options include most common credit cards, Visa, Visa Electron, Mastercard and Eurocar, and electronic transfer through online banking (Nordea, Osuuspankki, Danske Bank, Säästöpankki/ Aktia, Nooa, Handelsbanken, Ålandsbanken, Tapiola and S-pankki) Payments are mediated by 
Paytrail Oyj.

PayPal
As soon as you have paid your ordered products on Paypal, You will be redirected back to DomusClassica.com, and you will get a message confirming the order was successful. At this moment your order is registered on our system.



Klarna invoice and account part payment
Payment for your business using Klarna invoice is safe and easy. You will never have to give your payment card information and you will always receive your ordered products before payment. When using Klarna account payment method you can divide your order payment into parts: pay a minimum on 9 euros/month or 1/24th of the entire sum. All your purchases are collected under one account and invoice, and when making orders you pay at the end of the following month, or even pay the entirety of the invoice in one payment, if you so like. You can find the general account terms
here.

Read more >

Invoice

Invoice (only for companies and organizations)
We can provide an invoice to Finnish companies and organizations, but not to limited partnerships or private entrepreneurs. We'll always check  customer credibility when processing the order. Ownership of products will be transferred to the customer as soon as the invoice is fully paid.

The invoiced company must have been registered for at least 2 years.

Outside Finland

You can always pay via invoice if you live outside Finland and your order total is at least 100 €. We'll ship your order when we have confirmed payment.


 
5.         Returns and item exchange

We give our products a full 30 day return guarantee. Returning products delivered within Finland is free. Products delivered outside Finland have to be returned at your own expense. If the product is defective or not the one you ordered, we will compensate for the delivery cost. The products returned must be unused and still within original packaging. The return guarantee does not include products made or altered to customer wishes. Your payment will be returned to your requested account without delay, latest within 14 days after receiving the returned product.

Products being returned must be in original state, unused and in all original sales packaging, or in other words, in resale condition. The packaging must be untampered, where it is possible to handle the product without breaking seals.

The customer registry of Domus Classica is confidential and Domus Classica will not release information to third parties for commercial use. If you don't want to receive marketing e-mails, please contact our customer support right after you have made the order.

Sales transactions will be binding after the order has been processed by an employee of Domus Classica. An automatic order confirmation will be delivered by email. Domus Classica retains the right to change delivery prices and delivery terms to individual orders. 

Customers under 18 years of age can purchase products from Domus Classica only with permission from their legal guardian. The order must include the guardian's name, telephone number and email address. The information can be included in the text box “Information for the handler of the order”.

Please contact our customer service before returning a product by email at domus(a)domusclassica.com or by telephone: +358400-23 24 25 (Monday-Thursday 9 am - 3 pm).

Our returns address is:

Customer return
Domus Classica Ltd
Metsänkyläntie 2
13900 Pekola
FINLAND

You can always also return products to our store outlet during our business hours Monday-Thursday 9 am to 3 pm and Sundays 12 to 3 pm.

We kindly ask you to include the following information within your return packages:

1.       Customer information
          - name
          - order number
          - account number for refund

2.    
Reason for returning product (return / faulty product) and information on whether you want to exchange your product or request a refund to your account.

 


6.          Privacy policy

           

 Personal Data Act (523/99) 10 §

 10.1     Registry holder and accountable party

Domus Classica Ltd
VAT identification number FI21852368
Metsänkyläntie 2
13900 Pekola
FINLAND 

 10.2     Registry title and purpose

Domus Classica Ltd online shop user registry was founded on August 1st 2008. It is used and updated to maintain customer relations, marketing purposes and for other online services. Customer information is never given to an outside third party or outside the EU or the EEA. Registered customers have the right to inspect recorded information on their person and receive copies of them on request.

 10.3     Registry content and sources

The registry holder registers the information given by the customer using the Domus Classica Ltd online shop. This information includes e.g. customer name, address, telephone number and email address.

10.4    Registry protection principles

Domus Classica Ltd online shop customer registry information is recorded in the registry holder system, which is protected with OS protection software. Accessing the database requires entering a user login and password. The system also has firewall protection as well as other technical protection.

 10.5     Customer rights to correct or deny use of information

The registered customer has the right to deny the registry holder the right to use their information for purposes of direct marketing, remote sales or other direct marketing, as well as polling or marketing surveys or personal databases or family research. This denial must be made in writing to domus@domusclassica.com. The registry holder will correct, remove or supplement registered faulty, unnecessary, incomplete or obsolete personal information, without prompt or by registered customer demand.